Getting Started
Step 1. Downloading, Installation and Connecting
1.1. SQL-queries
1.2. Downloading and Installing Program
1.3. Launching Program
1.4. Configuring Appearance
1.5. Creating Connection
1.6. Exporting Connection
1.7. Deleting Connection
1.8. Importing Connection
1.9. Moving Connection
Step 2. Configuration Development: Creating First Object
2.1. SQL-queries
2.2. Configuration Development
2.3. Connecting User Table
2.4. Creating Folders
2.5. Creating First Object
Step 3. Creating Workspace
3.1. Creating Workspace
3.2. Adding Object
3.3. Adding User
3.4. Logging in
3.5. Adding Data
Step 4. Creating Basic Objects
4.1. SQL-queries
4.2. Creating Object 1301 Customer
4.3. Creating Object 1101 Status type
4.4. Creating Object 1201 Comment type
4.5. Adding Created Objects
4.6. Logging in
Step 5. References to Other Tables
5.1. SQL-queries
5.2. Creating Object 1001 Tickets (base)
5.3. Creating Object 1102 Status (base)
5.4. Creating Object 1202 Comment (base)
Step 6. Creating Compound Table
6.1. SQL-queries
6.2. Creating Compound Table 1002 Tickets
6.3. SQL-processing
6.4. Refreshing Objects
6.5. Adding Objects
6.6. Logging in
Step 7. Closed Tickets and Latest Comments
7.1. SQL-queries
7.2. Creating Object 1003 Closed Tickets
7.3. Creating Object 1203 Latest Comments
7.4. Creating Action 1004 Start Processing
7.5. Adding Objects
7.6. Logging in
Step 8. Files
8.1. SQL-queries
8.2. Creating Object 1210 Files
8.3. Creating Action 1211 Open
8.4. Creating Action 1212 Download
8.5. Creating Action 1213 Upload
8.6. Creating Action 1214 Delete
8.7. Adding Actions
8.8. Adding Table 1210 Files
8.9. Logging in
Step 9. Incoming Mail
9.1. SQL-queries
9.2. Creating Object 1204 Incoming mail
9.3. Creating Action 1220 Download Email
9.4. Adding Actions 1220 and 1210
9.5. Creating Action 1005 New Ticket
9.6. Adding Action 1005 New Ticket
9.7. Adding Object 1204 Incoming mail
9.8. Logging in
Step 10. Sending Mail
10.1. SQL-queries
10.2. Creating Action 1221 New Email
10.3. Creating Action 1222 Reply
10.4. Creating Action 1223 Forward
10.5. Adding Created Actions
10.6. Loggin in
Result
All SQL-queries
Параметры расширений
Внешнее подключение
Связи с объектами
Контекстное меню
Действие
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