10.6. Loggin in
10.6.1. Logging in
At this stage it is possible to log in and check the result.
To do this:
10.6.1.1. Select Menu > Login;
10.6.1.2. In the appeared window, click Yes;
10.6.1.3. In the Username field enter jsmith;
10.6.1.4. In the Password field, enter jsmithpw;
10.6.1.5. Select the Save password item;
10.6.1.6. Click Log in.
On the left, one can see workplace and a list of available objects.
Now it's possible to check the operation of the actions:
•action 1221 New Email allows sending messages directly from tickets;
•the sender stated in the email is the logged in user;
•there is a reference number of the ticket in the subject;
•the signature of the logged in user is used as a signature for the email;
•action 1222 Reply allows answering to incoming emails;
•the level of the quotation increases, the text of the previous letter is formed properly;
•action 1223 Forward also allows forming the text of the previous letter properly;
•when all actions are performed, the status of the ticket changes automatically.